Refund Policy
At City of Book, we aim to provide you with an enjoyable and satisfying shopping experience. We understand that there may be occasions where a refund is necessary. This Refund Policy outlines our procedures for refunds to ensure transparency and customer satisfaction.
Eligibility for Refunds
Refunds are applicable under the following circumstances:
- Non-Receipt of Product: If you have not received the product you ordered within the stipulated delivery time, we will initiate a refund upon your request.
- Defective or Damaged Items: If you receive a product that is damaged, defective, or not as described, you are eligible for a refund.
Refund Process
To request a refund, please follow these steps:
- Contact Customer Support: Reach out to our customer support team via our “Contact Us” page. Provide details about the issue you have encountered and the reason for your request.
- Verification: In some cases, our team may request additional information or evidence to validate your claim.
- Refund Approval: Once your request is approved, we will process your refund. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. The maximum refund processing time is around 11 business days.
Non-Refundable Items
Certain products are non-refundable, including but not limited to:
- Products returned after the stipulated return window.
- Products that have been used, damaged, or altered.
- Items for which the seller has provided explicit non-refundable terms.
Contact Us
If you have any questions or need further assistance regarding our refund process, please do not hesitate to contact our customer support team. We are dedicated to resolving your concerns promptly and ensuring a smooth and transparent refund experience.
City of Book reserves the right to update this Refund Policy as needed. Please check this page regularly for any updates to our refund procedures.
Effective Date: 01/11/2023