Return Policy

At City of Book, we want you to have a satisfying and hassle-free shopping experience. If, for any reason, you are not completely happy with your purchase, our Return Policy provides you with guidance on returns, exchanges, and refunds.

Return Period and Eligibility

We offer a 3-day return policy from the date of your purchase. To be eligible for a return, your item must be in the same condition as when you received it. Please note that certain products may not be eligible for returns.

Non-Refundable Items: If you have ordered a product and subsequently decide that you no longer want it, that you ordered it by mistake, or simply don’t like it, the purchased item is considered non-refundable.

Defective or Damaged Items: In the event that you receive a damaged or defective product, you are eligible to apply for a product exchange within our 3-day return policy. Please reach out to us promptly to initiate the process.

Unavailable Products: If the product you wish to return is no longer available from the seller at the time of your request, we will consider your product for return or refund.

Order Cancellation

You have the option to cancel your order after placing it, except when the order status is “Processing.” Once an order is in the “Processing” status, it cannot be canceled. If, for any reason, the seller fails to process or complete your order, it will be canceled, and you will be informed accordingly.

Return Process

To initiate a return, exchange, or refund, please contact our customer support team. Some verification may be necessary to complete the process, and our dedicated team will guide you through any required steps. Our aim is to ensure your concerns are addressed promptly and to your satisfaction.

Contact Us

If you have any questions or require assistance with your return, please feel free to reach out to our customer support team via our “Contact Us” page. Your happiness is our priority, and we are here to help.

City of Book reserves the right to update this Return Policy as needed. It is recommended to check this page periodically for any changes or updates to our return procedures.

Effective Date: 01/11/2023